What Our Customers Have to Say…
At Pegasus Pool and Spa, our commitment to your satisfaction is above all else. When you stop in to talk to us about your pool project, we can give you a list of references. These are clients we have built pools for who are willing to talk to you and answer your questions about their pool-building experience with us. Here are some comments from our customers:
Dear Chip and Kane,
We are so happy with the quality and the aesthetics of our new pool. It was a huge leap for us to move from wanting a pool to actually making it a reality, but you made the leap easy for us. We
knew from that first meeting with you Chip that you were the guy for us. Then you sent Kane over to be our designer and our project manager. We couldn’t have picked a more perfect person to dive into this project with. We knew that Pegasus was the pool company for us. You were available to us seven days a week by phone, text or email. You shared your knowledge and experience with us. You listened to our concerns, our desires and wishes and you worked very hard to make them all a reality. Over the two months it took to build our pool, we saw you almost every day and everything you said would happen, happened. Even the sub-contractors on our job shared the same Pegasus vision. Thank you for everything you did to make our dream pool a reality. Thank you for keeping Schooner and Steamer safe during the pool construction. We miss seeing you and hope you’ll stop by anytime you’re in the neighborhood. Sincerely,
Lynn, Dave and Steamer Saturno
P.S. We’ve named our waterfall and pool “Schooner Falls” in honor and memory of Schooner who left us on April 1 before he could enjoy the pool.
To David and the entire Pegasus team,
I could not be more pleased with the timeliness and the work that you put into our new pool. You took the time to listen to what our family needs and concerns were. You designed exactly what we needed to fit our home and family and worked with us every step of the way. The work that you provided was exceptional. I would highly recommend anyone that would like to have a pool put in to use this company. The one on one contact is absolutely wonderful, you have one contact point for all questions, concerns, ideas, eliminating the day to day issues and worries. They treated our home/design like they were building it for their own family. Their knowledge and experience was more than I could have expected and this was definitely the best choice. Special thanks to David, Alfredo and the entire Pegasus team for providing us with a special place to make new family memories.
Adam and Denise – Chandler, AZ
Per request…and I mean every word! Whether building a new pool, or the remodel of an existing one, it is a big and expensive decision that brings both risk and worry.With Chip Caldwell, and his Pegasus Pool team, you can forget the risk and worry. What a super team! Great competitive prices, superb quality, on-time performance and unparalleled management and oversight. Chip made it easy. Always around at the right time to manage operations, he was calm and collected despite the (usual) unexpected complications of the “redo” of a 30 year old pool. His crews were on time, respectful, skilled and professional and produced superb results. He listened to our desires and expectations, to produce a good detailed design and made it come true with little hassle on our part. Totally skilled, professional and completely trustworthy, with “promises made…promises kept”.
I would recommend Chip, and his team, without a single reservation …what a contractor should be!
Jim & Peg Kelsey – Mesa, AZ
I contacted Pegasus Pools after reading some very positive online reviews. My pool was in need of a remodel job to the pebble tech roll beam which was cracking and falling apart. Most of the companies I had called didn’t even bother to call me back but Chip was very prompt and made arrangements to meet with me the next day. I was very pleased with the quote I received from Chip, it was about half the amount I had received from other companies and included a larger scope for the remodel with better product. Chip’s guys were out within a week and did a fabulous job, they were on schedule, cleaned up after themselves and did an awesome job with our remodel. I’ve already recommended Pegasus Pools to a few people and will definitely call them again when it comes time to add to our pool.
Rob & Jessica Trevizo – Gilbert, AZ
We wanted to take this moment to let you know what a great job Kane Adkins and his team did building our pool. It is refreshing to meet a contractor like Kane who is driven to satisfy our needs and wants without trying to up sell everything possible. His eye for design and knowledge of products was outstanding, and very necessary when faced with our budget. He was also able to refer us to a bank for financing, which was a great experience as well. We were able to build a beautiful pool, and add some upgrades with his help. Kane went above and beyond to get our pool built in 5 weeks! We were 7 months pregnant and wanted to be swimming before the season ended and the baby came. Kane made that happen for us (even after we changed the plans on him once or twice)! He never made a promise he couldn’t deliver, stayed in constant contact with us every step of the way, and was on the job site almost every day to make sure each phase was done properly. We have worked with several contractors in the past, and none of them have compared to the level of service we received with Kane and his team. You have earned a customer for life! We will definitely recommend him to our friends and family. Thank you so much for everything!
Brad & Carly Nelson – Gilbert, AZ
It is with great pleasure that we write this letter of recommendation for Chip and Pegasus Pools. From the time of initial consultation to the completion of our pool, it was evident that Chip takes great pride in providing a quality product.
We received additional bids from two competitors, and Chip’s superior design and attention to detail set them apart, which made our choice an easy decision. Compared to the options presented by the other pool companies, we believe we received a lot more pool for the money.
Due to his extensive experience in building pools, Chip made many excellent suggestions during the design and construction process. In addition, he was extremely involved in the entire construction process and made sure that each step was completed in accordance with his exacting specifications. If, upon his inspection, anything was not up to Chip’s standards, without hesitation he called the crew back to our job site to make any necessary corrections. He was also helpful in introducing us to lenders during the financing process and even in recommending a wonderful landscaper once the pool was completed.
We recommend Pegasus wholeheartedly to provide you with unparalleled pool design, construction and customer service. We couldn’t be more pleased with our pool.
Barry Barnhill & Teri Larson – Gilbert, AZ
Dear Chip, Thank you for your excellent customer service!
We love the way you took time to be sure all was well with our pool. The quality of our pebble tech and new tile is great. We can not wait to swim in it and have other over to show it off! We really appreciated the way you stood by your word and made things right when we asked for some adjustments.
We would most definitely recommend Pegasus Pools to others, whether a remodel or new pool!
When we met Chip at Pegasus, he designed a pool concept with more features and value than the three other quotes we received, and still was the most affordable. Pegasus was great to work with at every step. They could do anything the larger pool companies could do, yet promised to give us the attention of a smaller company. And WOW did they deliver! We got a unique design with lots of extras, and the pool was built in 8 weeks. Chip came out to the building site more times than we could count, monitoring the construction crews, answering our questions, and making sure everything was perfect.
And the service didn’t stop there: Since the pool and spa were completed, there were a couple of minor equipment problems, and Pegasus promptly took care of it at no charge. Any questions we’ve had throughout the construction process and the time beyond have been given quick and thorough attention.
Pegasus built us a backyard oasis, and we are in the pool almost every day. Our guests are always stunned, and after three years, we are every bit as pleased as the first day it was filled with water. If we ever build another pool, we won’t even consider another company besides Pegasus!
Mark and Dawn Purney – Mesa, AZ
On February 8, 2002 my wife and I signed with David to construct our back yard pool. Although David’s company was new, he had many years of experience in the pool construction business. As we were doing a design as you go project for our back yard, I indicated that we may make a few changes in the decking or other appearances during construction. Unlike other companies that would require many days of delay in paper work, David said this would not be an issue with him.
After obtaining the proper permits from the City, laying out the design and obtaining our approval for size and shape, construction was started on March 2nd. Once the construction was started, contractors were scheduled by David that at times seemed aggressive but the pool was completed and filled on the 29th of March. This was a total of 4 weeks for construction when most companies take 6 to 8 weeks. All contractors used by Pegasus were professional, timely and experts within their respective fields. All work performed was properly executed and cleaned as they progressed through their work.
Both my wife and I highly recommend Pegasus as the pool builder of choice and would be pleased to discuss the success of our pool with any prospective pool client.
Jim and Judi Cresto – Chandler, AZ
The McGarry Family cannot thank you and your team enough for a stupendous job. From the design process, through construction until the water was sparkling blue, you were readily available and produced a magnificent addition to our yard. We are grateful for your attention to detail, your hardworking crew, and your commitment to providing a superior product. The pool and deck area are simply breathtaking and we invite any new client you have to see your work firsthand so they can truly see what a first rate company you have. Thanks again for your patience with us during this process and thanks for finishing off our home and making it feel like we live at a Hilton Hotel!
Bethany L. McGarry – Gold Canyon, AZ
Dear Pegasus Pools,
I want to say thank you for building such a beautiful pool for my Family. We are enjoying our new pool every day. We initially had many bids prepared to build our pool. Pegasus really listened to our needs, and built a pool that we dreamed of in our backyard. I really was comforted by the service you provided as the building process was under way. Your visits to our house during each new phase, made me feel comfortable that everything would be done correctly. We purchased our pool because of recommendations from many friends, and now I am proud to say that we will recommend Pegasus Pools to anyone who wants to build their pool of their dreams.
All the Best,
The Eggen Family – Gilbert, AZ
I just wanted to send in our review for Kane Adkins and Pegasus Pool and Spas. We absolutely loved working with Kane and Pegasus and will continue recommending your team to everyone we know. Thank you so much for making our backyard our piece of paradise. If you are looking to build your dream backyard, be sure to contact Kane Adkins and Pegasus Pools. You will not be disappointed!! After many months of looking into pool builders, the hubby and I narrowed down our choices to 4 builders. After meeting with Kane, we instantly knew this guy was going to be awesome to work with. He wasn’t just a designer/sales guy… he was THE guy we were going to be working with from start to finish. He met with us, truly listened to what we wanted, listened to our budget concerns, and designed an amazing backyard for us. From the beginning Kane was on time for every meeting, communicated with us on a daily basis, talked to us about everything we needed to know and take into consideration with our yard, and definitely put us at ease during the major monsoon storms and flooding while we had a giant open hole in our yard after excavation. He was always easy to get ahold of and had a great sense of urgency to make sure every question we had was answered and that we were truly happy. He communicated every stage of the project from excavation, to rebar and shotcrete, to decking, landscape and pebble install. Every single one of his crews was professional, courteous and on-time. From excavation to finish there was always something going on. When we first started our pool and backyard we thought the process would be lengthy considering it was the middle of summer and that we would come across many bumps along the road. But not with Pegasus Pools. The process was smooth, seamless and much easier than we expected. From dig to swim day was just under 6 weeks and thats including a week of no work just to let the monsoon rain damage dry out! That’s unheard of during the middle of summer when everyone is trying to build a pool!Â Kane’s professionalism and sense of urgency definitely exceeded our expectations. In addition to that, at one point in time Kane was unable to be onsite but we didn’t have to worry because the owner, Chip, was able to come onsite just to make sure things went smoothly. Kane was always honest about timeframes and deadlines and often exceeded them. He was not one to over promise and under deliver. He was the exact opposite and often under promised and over delivered by leaps and bounds. Kane’s work ethic is top notch and we are so fortunate that we chose Pegasus Pools to help us build our dream backyard.
Jodie & Jason Mendoza – Queen Creek, AZ